Qlik Managed Services

Qlik Managed Services; Qlik Cloud, Qlik Sense and QlikView Managed Services

Qlik is being adopted as both a strategic and a business-critical application. Companies need to sustain the ability to be flexible and maintain the availability of their Qlik estate, whilst keeping the associated costs of IT support services to a minimum.

Flexible, onshore, customised service plans, offered by the hour, to manage and enhance your Qlik data analytics, and Qlik data integration platform.

Differentia Consulting offers a “one-stop-shop” for everything Qlik. Our range of services can help you create and deliver against your BI vision, including your: data pipeline, data integration, reporting, and agile analytics objectives. Whilst maintaining the daily operational requirements and supporting the integrity of the solution.

Available by the hour, we work in partnership with your IT, data, and analytics teams to provide cost-effective services as required. We do this by providing you with a flexible Qlik Managed Service plan with three product offerings. These three offerings are based on how much you require us to manage; so we can meet your needs and investment criteria. Across all service plans, you will receive the same level of excellence from our Qlik experts. The only difference between plans is how much of your Qlik estate you want us to manage and deliver, and the amount of flexibility you require during the engagement term.

Service plans

Gold: Full application management, development & support, technical and cloud hosting services (optional).
Silver: Planned activity. For clients that need, for example, more of our development services but want to retain some management of their Qlik estate.
Bronze: On-demand access to all of our Qlik services.

Brochure

What is Qlik Managed Services?

Differentia Consulting’s Managed Services presents a “Pic ‘n Mix” selection of offerings. Specific services can be selected according to your requirements, to:

Manage your Qlik platform’s total cost of ownership
Enhance service quality, reliability and availability
Keep up to date with the latest Qlik enhancements
Respond effectively to changing business requirements

Managed Services can be used to provide skills and expertise on an on-going basis as demand arises. Managed Service clients can take advantage of flexible delivery at preferential rates. All service communication and delivery will be managed by your dedicated Service Delivery Manager (SDM) with extensive Qlik analytics, Sense/QlikView and data integration consultancy experience, ensuring consistency and client-specific focus.

Differentia Consulting can also provide AI services, for Qlik Answers and Infrastructure as a Service (IAAS). IAAS, combined with our application managed services offering delivers a fully managed hosted service. Differentia Consulting can continue to supply consultancy services on a standard time and materials basis for ad-hoc engagements.

Who is it for?

Any company that needs to maintain a Qlik AI (Qlik Answers), data analytics (Qlik Sense, or QlikView) or Qlik data integration platform/estate (Qlik and Talend) or that requires custom Qlik mashup services.

Companies with limited internal resources/budget*, or excessive demand, can benefit from development, deployment and ongoing maintenance of your Qlik estate.
Companies with experienced Qlik Sense/QlikView development skills can benefit from development support to resolve complex requirements.
This level of support is not covered by standard maintenance or subscription support contracts.
Companies focussed on new projects and ongoing rollouts and developments can benefit from the regular assistance of planning and upgrading/migrating to new releases/versions and how to take advantage of new features. Including migrating to Qlik Cloud.
Companies that have successfully adopted the Qlik Cloud platform as a departmental solution but need the knowledge and inspiration of experienced consultants to scale securely, e.g. using Harmony for Qlik. Or provide a fully managed Qlik Cloud service.
Companies that have a need for compliance with internal policies stipulating that external third party support for products should be provided to mitigate internal risk.

Request a copy of our Managed Services Product Matrix
and establish the product offering that meets your needs.

What Services are available?

Qlik IT Service Management – Service Delivery

Dedicated Service Delivery Manager as the main point of contact to understand and oversee delivery of your requirements
Project Management and planning, including Qlik Cloud Migration planning and services.
Vision setting, and expansion of your Qlik estate including the use of 3^rd party products

Development Services

Application configuration, development, services to scope, design, develop, document and test Qlik developments, using a standard methodology to ensure quality.
2^ndline development support to your own developers (not covered by standard maintenance support)
Development QA Reviews and document (QVF, QVW) performance tuning

Training Workshops

Qlik Cloud, Qlik Sense and QlikView Training Courses and Qlik Qlinics to troubleshoot and workshop data, analytics and AI strategy; review specific issues and cover What’s New in new Qlik versions/service releases.
Bespoke End-User/Designer/Developer/Technical workshops, following a standard format or customised according to your needs.

Upgrades & Migration Services

Guidance and advice of new features and implementation of enhancements
Planning, Qlik upgrade impact analysis and upgrade delivery
Project Management of upgrade (technical and/or functional)
Performance and functional testing
Provision of test servers/environment (hosting/rental costs applicable)
Provision of Qlik Cloud trial tenants, tools, extensions and services needed to migrate to Qlik Cloud
Review Qlik Cloud reporting requirements eg use of ancoreShare self service reporting to replace on premise NPrinting.

Technical & Hosting Services

Architecture sizing/scalability & resilience/platform-migrations/reviews and performance tuning. Covering Qlik Cloud, cloud hosted, hybrid and on-premise.
Technical installs and general technical services
2^nd line technical support (not covered by standard maintenance support)
Regular system administration/maintenance
Authentication, change management and governance
Solution hosting, Platform as a Service via Amazon and Azure currently.
Provision and manage your Qlik Cloud estate. This can be augmented with Harmony for Qlik.

When is it applicable?

At all stages of the Qlik life cycle.

Managed Services can be engaged either at initial point of sale or as the use of Qlik estate grows and a time and materials engagement is no longer suitable/appropriate. Also available to public sector.

TERMS

Enquire

PaaS

Qlik Consulting Services

Qlik Resourcing Services

Qlik Training Services

Qlik Support Services

Qlik Services

Qlik Health Check