JD Edwards Support Services
At Differentia Consulting we understand the challenges that you face in meeting the everyday and changing needs of supporting your key business systems. We can help you ensure the delivery of a professional support operation through our experience with similar clients.
Do you…
- Use J.D. Edwards ERP software to manage your business?
- Need to reduce ongoing IT costs and risks of maintaining your business systems?
- Have a shortage of specialist skills in your company required to manage your business systems?
- Or do you already outsource your IT support to a 3rd Party, but are not getting value for money or the level of service you require?
If so, then Differentia JDE Support Services can provide you a complete and flexible lifecycle management service for your J.D. Edwards business systems which will…
- Add value where you need it, at a level to suit you
- Help you mitigate risk
- Reduce your annual IT cost
Levels of service
We can provide a flexible service arrangement with tiered levels of support and cost to meet your needs. Services include help desk, applications support, technical support, hosting & managed services and hardware sourcing.
Gold Service provides a full managed service with hosting at an off-site location.
Silver Service provides a full managed service at a client location.
Bronze Service: provides a level of on-call technical support and access to our helpdesk.
Our approach
Operational
Functional and technical JDE CNC support from high quality, professional consulting and support staff
Responsive operational support to the business during normal working hours
Effective support 24/7 for priority 1 calls
Help desk
Continuity of support from initial implementation through to roll-out and ongoing support
Reduced dependence on recruiting, training and retaining skilled resources.
Commercial
Competitive rates
A single managed service agreement, managed by a dedicated service delivery manager
A single point of contact for both applications and CNC support
Reduced risk during implementation and in management of ongoing operations
Controlled and minimised operating costs
Scalability and flexibility of services to allow the infrastructure to grow and adapt to changing requirements.
For independent advice on how to best address your JD Edwards support needs, contact us today.
To complement JD Edwards, Differentia Consulting offers a range of solutions to add further value to your ERP solution.
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