Customer Success
Whether you have 10 employees or 10,000, we’re here to help you get the most out of your cloud services.
A Customer-Driven Approach
We’re committed to helping you get the most out of your cloud services. With expertise ranging from implementation to change management, we’re here to enhance your cloud experience for long-term success. As a customer, you get:
- Access to our support and community.
- Award-winning Customer Support via phone, forum, chat or email.
- Complimentary resources, including self-guided user trainings, walk-throughs and more.
- Access to expert advisors for change management, industry-specific use cases.
- Expert Service Delivery Managers (SDM) ready to help with any problem. Contact your Account Manager for more info.
Learning Solutions For Any Organisation
Education exists to drive customer engagement with Box by offering the right training at the right time in the right format. We teach our clients how to use a simple tool in sophisticated ways. Beyond the free resources available in the Help Centre and our self-paced user trainings, the Education team holds live courses almost every day of the week. All sessions are led by Box Education experts who are committed to your success.
Approximately 90% of our students say they are more likely to recommend to a colleague after one of our trainings. The vast majority feel more comfortable with Box after just one session. Education isn’t just about teaching people how to use tools it’s about transforming the way they work, connect and experience their information.
Support
Every day, our Support team aims to exceed expectations for enterprise software support. Our highly-trained, world-class support team provides the most comprehensive support service on the market, including:
- Guaranteed response and site uptimes
- Advanced trending and reporting
- Custom help desk trainings
- Priority escalation
- Engineering support
Differentia Consulting
Consulting helps customers of all sizes to get the most out of Box. Implementation packages are well-defined and affordable, and our team of experts is totally vested in your long-term success and happiness. We take the time to understand your objectives and use cases to get you the best results as quickly as possible. Regardless of the package you choose, we help you integrate with existing systems and devices, maximising the value of the platform.
Differentia Consulting also offers services to support migrating some, or all, of your content. Contact your Account Executive for more information.
Differentia Consulting offers secure content management and collaboration
We can provide the most relevant and pioneering solutions to meet the needs and size of your organisation.
Call us on +44 (0) 1494 622 600 or email [email protected]
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